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Voice Reservations

Expert Inbound Hotel Reservation Service

As your hotel’s personal reservations department, Advantage Reserve’s experienced reservation sales agents will expeditiously greet guests calling your property’s telephone number and offer them personalized reservations support. AR’s sales telephone agents are experts on your property and will offer detailed information, including rates, property amenities, cancellation policies, and area attractions.

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Types of Bookings


We are conversant in the negotiated local as well as the national corporate rate accounts established at each hotel. Negotiated corporate rate reservations are able to be booked at the specific negotiated rate according to room type and other procedures, policies, and amenities, as it pertains to each negotiated corporate account.


Advantage Reserve's reservation specialists handle multiple group reservations for leading convention and conference center hotels on a daily basis. Group reservations are booked following the specific guidelines of group procedures, policies, and amenities that pertain to each established group room block.


Leveraging widely recognized industry standards for conversion and rate resistance, our voice reservation agents focus on converting each and every transient and leisure reservation call. Should you have a sister property, our agents are trained in cross-selling, thereby maximizing your revenue potentials.


Our Reporting

Whether you prefer to receive daily, weekly, or monthly reports, we will keep track of and provide detailed information for each of our client hotels, which includes:

  • Reservations booked
  • Reservations booked by room type
  • Reservations booked by rate type
  • Conversion percentage
  • Regrets and denials reasoning
  • Call performance statistics (including calls-in by hour of day, talk time, queue time, average speed of answer, dropped calls, and service level percentages)
  • Quality assurance statistics based upon daily review of random call recordings scored on a percentage basis of objective standards achieved