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Top-Notch Technology

State-of-the-Art Hotel Reservation Call Center

Our expertise goes beyond human interaction to include state-of-the-art technology and software for seamless automation. From hybrid cloud data services to first-rate security controls, we implement the highest quality of technology to minimize room for error while maximizing functionality and scalability.

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Our Technology Solutions

Security Assurance

Fully PCI-compliant, Advantage Reserve maintains up-to-date security controls and audits of our systems. Our security processes are regularly checked, documented, and updated to navigate the myriad of security threats we may face — today or tomorrow.

Call Center Technology and Booking Platform

Our solution consists of a powerful suite of Integrated software applications. Our call center utilizes Alitgen’s open software-based approach which offers maximum functionality, flexibility, and scalability. Advantage Reserve’s Voice over IP call center system is powered by a software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call-routing options, including skills-based routing and priority customer routing. The system also comes with complete supervisor capabilities, real-time agent and call statistics, and an LCD wall-board display. Our systems also have the ability to generate integrated call recording and web-based, end-to-end reporting.

Business Continuity and Redundancy

With two geographically separate data centers, Advantage Reserve is able to provide you with localized, high-performance networks. In addition, we have adopted cutting-edge hybrid cloud data services, including Microsoft Azure, Office 365, Altigen, Teams, and SharePoint, for a dynamic multi-location and best-in-class redundancy strategy. This combination of internal and cloud resources allows Advantage Reserve to offer additional computing power, productivity, and scalability to meet client needs while maintaining a fully redundant and highly available infrastructure.