Security Assurance
Fully PCI-compliant, Advantage Reserve maintains up-to-date security controls and audits of our systems. Our security processes are regularly checked, documented, and updated to navigate the myriad of security threats we may face — today or tomorrow.
Call Center Technology and Booking Platform
Our solution consists of a powerful suite of Integrated software applications. Our call center utilizes Alitgen’s open software-based approach which offers maximum functionality, flexibility, and scalability. Advantage Reserve’s Voice over IP call center system is powered by a software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call-routing options, including skills-based routing and priority customer routing. The system also comes with complete supervisor capabilities, real-time agent and call statistics, and an LCD wall-board display. Our systems also have the ability to generate integrated call recording and web-based, end-to-end reporting.
Business Continuity and Redundancy
With two geographically separate data centers, Advantage Reserve is able to provide you with localized, high-performance networks. In addition, we have adopted cutting-edge hybrid cloud data services, including Microsoft Azure, Office 365, Altigen, Teams, and SharePoint, for a dynamic multi-location and best-in-class redundancy strategy. This combination of internal and cloud resources allows Advantage Reserve to offer additional computing power, productivity, and scalability to meet client needs while maintaining a fully redundant and highly available infrastructure.