July 10, 2012

New Initiatives Improve Customer Service

Our managers and supervisors will begin a 6-part monthly Management Development Series developed by our hospitality training consultant, Ann Norton of Norton Training and Consulting in Denver. The training modules will include: Managing For Results; Powerful Communication Skills; How to Coach, Counsel and Discipline Effectively; Crucial Confrontations/Conflict Management; Legal Issues All Managers need to Understand; and Performance Management/Performance Reviews.

In addition, we have integrated the Predictive Index into our recruitment, hiring and performance management systems. PI helps managers identify the motivations and drives of their people. This insight provides managers with invaluable information for improved employee retention, coaching, leadership development, talent management, team performance and more.

Robbie Wilson, President of Advantage Reserve”]I’ve been a trained PI analyst for the last fifteen years and have found it to be an uncannily accurate tool in hiring service minded professionals while building a strong team dynamic. When I decided to invest in the Predictive Index for Advantage Reserve, it was to continue to commit to increasing the quality of our employee base that directly impacts our service levels and responsiveness to our clients.

PI is used as a hiring tool by hundreds of hotels & resorts such as Mandarin Hotels, Peabody Hotels, Omni Hotels, The Broadmoor, The Breakers, Disney, Sonesta Hotels and Stonebridge Companies. It’s also used by more than 20 percent of the Global Fortune 1000 companies.