July 29, 2020

Kennedy Training Network Helps Maximize Reservations Sales and the Guest Experience

By Andrea Coleman, director of implementation and client services, Advantage Reserve

Given the continued crisis with the CoVid pandemic in 2020, the hospitality community is experiencing a defining moment for reservations sales — and the voice channel has become more important than ever.

Our reservations specialists have been receiving a range of questions from guests — whether it’s wanting the most updated information about properties or wanting reassurances about concerns when traveling.

In addition to increasing revenue for our partner hotels, our mission is to provide optimal, outstanding, and personalized guest experiences.

And with this priority in mind, we have formed a sales training partnership with Kennedy Training Network (KTN), our industry’s best source for training programs that increase both hotel sales and guest engagement.

We’re very excited how our new collaboration with KTN is:

enhancing the guest experience on behalf our partner hotels
improving performance levels among our team of reservations specialists
increasing reservations conversions for our expanding customer base of 3-, 4-, and 5-star hotels and resorts

KTN’s CEO Doug Kennedy has deep expertise in the hospitality industry and the hotel sales cycle, and his training programs are proven in delivering business benefits to hotels and properties — specifically service excellence, upselling, cross-selling, and profit optimization.

The Advantage Reserve team is made up of people who are passionate about the hospitality industry and the guest experience, and our partnership with KTN is supporting and advancing our deep commitment to service, performance, revenue conversions, and revenue generation.

Ultimately, our team’s goal is to deliver optimal, quantifiable results to our partner hotels, and by working with KTN and Doug, we are making sure that the first touchpoint for our partner hotels is an outstanding impression and experience.