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Advantage Reserve helps set the industry standard for private label call center solutions and voice services. Our Reservation Sales Agents are seasoned hoteliers with a keen understanding of the importance of that first contact with your property. Additionally, our Reservations Sales Agent’s skill at converting calls to bookings is unsurpassed. These first guest experiences via telephone set the tone for the success of your guest’s stay and their likelihood to return.

Call handling is available on a flexible basis allowing for complete outsourcing of your reservation function or after-hours and overflow support to provide enhanced guest service and capture revenues that may otherwise have been lost. The cost savings in payroll and benefits is significant to the hotel as Advantage Reserve is only compensated when the call is converted and the guest room is consumed. No other fees apply.

Features

  • Services are provided 24 hours per day - 365 days per year
  • Calls are handled by seasoned and well-versed hotel professionals
  • Customized greeting identifying your hotel and customized on-hold messaging advertising your property’s facilities and seasonal promotions
  • Reservation Sales Agents utilize structured sales scripts that maximize conversion rates and optimize revenue
  • Top/down or bottom/up strategies are implemented based upon the properties' direction
  • Call-in group and Preferred Corporate reservation ability
  • Continuous quality evaluation of the guest voice experience through monitoring and analysis of call statistics including talk time, speed of answer, abandon rate and conversion rate
  • On-going education of Reservations Sales Agents specific to the features and benefits of YOUR hotel including incentive programs to maximize conversions
  • Multiple reservations delivery options including email, facsimile and web-based one-way or two-way PMS interface
  • Guest reservation confirmation options including email or facsimile
  • "Real time" availability, rate, arrivals and production reports available 24 hours per day
  • TDD and Click 1-2-1 services available



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