Advantage Reserve is an extension of, or even a replacement for, your property’s in-house reservation department; providing superior-quality voice reservation services and exceptional customer support – 24 hours a day/7 days a week! Advantage Reserve allows your hotel to save on expensive in-house personnel while capitalizing on the experience and technology we put to work for you. Never miss a phone call from a potential guest again!
When our agent answers a call for your property, our proprietary extranet platform provides our agent with photographs, property hi-lites, food & beverage offerings, and upsell amenities such as spa and dining services from your marketing department. Our agent is able to turn hesitant callers into repeat guests with friendly, knowledgeable advice and insight about your hotel.
Expert Inbound Voice Reservation Service
As your reservations department, AR’s experienced Reservations Sales Agents will expeditiously greet guests calling your property’s telephone number
LUIS – Lead Utilization Information Solution
LUIS is a proprietary CRM platform developed by Advantage Reserve IT Engineers affording us the opportunity to convert your leads into additional revenue.
Data Entry Services
Advantage Reserve provides data entry services to our partner hotels. FIT/ Wholesaler, OTA and Group Rooming Lists often still arrive at the property … Read more here
Direct to CRS / Direct to PMS Booking
Advantage Reserve is the FIRST and ONLY 3rd party reservation service to be certified by Micros/Fidelio for a 2-way interface with OPERA PMS. Rates, inventory, current reservations, modifications and cancellations are all available, allowing Advantage Reserve to book directly into OPERA PMS in real-time! For our clients with OPERA PMS, this means no more CRS fees or pass-through – ever. Best of all, this upgrade in service is available to our clients at no additional charge!
Travelclick & More
Our expertise goes beyond human interaction to include direct access to your hotel’s Central Reservation System. This allows us to access your property’s inventory and rates in real-time. This also allows us to meet the requirements of all of your reservation requests, including cancellations, changes and confirmation delivery. If your hotel uses iHotelier by Travelclick, Windsurfer (formerly Whiteboard Labs), or Synxis Voice Agent, we can accommodate you!