Technology

Business Continuity and Redundancy

Advantage Reserve maintains 2 geographically separate datacenters to provide localized high performance networks. In addition, we have adopted cutting edge Hybrid cloud providers such as Microsoft Azure, Office 365 and Altigen for a dynamic multi-location best-in-class redundancy strategy. The combination of internal and cloud resources allows Advantage Reserve to add additional computing power, productivity and scalability to meet client needs while maintaining a fully redundant and highly available infrastructure.

Call Center Technology

Our Solution consist of a powerful suite of Integrated software applications. Our Call Center utilizes Alitgen’s open software-based Approach which offers maximum functionality, flexibility and scalability. Advantage Reserve’s Voice over IP call center system is powered by a software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, including Skills Based Routing and Priority Customer Routing. The system also comes with complete supervisor capabilities, real time agent and call statistics, and an LCD wall board display. Also our systems have integrated Call Recording and web-based end-to-end
reporting.

Our connections to the PSTN are fully redundant and include

  • Dynamic SIP/PRI Trunks supporting multiple concurrent calls from multiple carriers
  • DIDs, toll free, local/national/international calling
  • Number portability services

Secured VoIP calls with Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption

Security

100% fully PCI Compliant, Advantage Reserve maintains up to date security controls and auditing of our systems. Our security processes are regularly checked, documented and updated to navigate the myriad of security threats of today and tomorrow.

Call Center Booking Platform

Advantage Reserve, LLC offers our partner hotels our own proprietary extranet distribution platform to manage all rates and availability. This platform maintains a direct 2-way OXI interface with Oracle/Micros OPERA PMS.

Advantage Reserve utilizes CRS platforms for hotel partners. These include SynXis. I-Hotelier, RezTripper and Windsurfer.