The Advantage Reserve central reservation office services customers and guests 24 hours per day/7 days per week. With over 25 years of hospitality experience, Advantage Reserve works with individual properties or brands to customize a set of solutions that fit the needs, reduce internal costs, optimize conversions and increase revenues.
Advantage Reserve, LLC. was formed in 2007 as a high-touch contact center provider exclusively to the hospitality industry. The company was founded by Robert Wilson, CHA, a 25 year veteran of the hotel business, as he was opening a 70-room boutique hotel on Fifth Avenue in Manhattan. The challenge was to identify an on-shore full time reservation & information service at a reasonable cost. This service needed to provide a conversant staff with hospitality experience, sophistication and knowledge of the metropolitan area.
Our Mission at Advantage Reserve:
Our Core Team
A successful partnership begins by creating a team with a winning attitude. Meet the people of Advantage Reserve, ready to work in partnership with your hotel.
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Advantage Reserve maintains 2 geographically separate datacenters to provide localized high performance networks. In addition, we have adopted cutting edge Hybrid cloud providers such as Microsoft Azure….
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Training & Development
In order to provide unmatched service to our clients, the management and staff at Advantage Reserve regularly participate in specialized training seminars and quality assurance initiatives. Leadership, communication and selling skills are just a few of the areas we focus on in our workshops. This ensures we are always able to provide service at a level far exceeding our competition.
Advantage Reserve has integrated Predictive Index into our recruitment, hiring and performance management systems. PI helps managers identify the motivations and drives of their people. This insight provides managers with invaluable information for improved employee retention, coaching, leadership development, talent management, team performance and more.
Better Social Standing
Higher rankings with TripAdvisor®, VirtualTourist® and others starts with the first phone call! Our reservation specialists are trained in eliciting the praise of your customers, helping your property obtain the social rankings it deserves.
Providing a real voice
Online travel agencies along with a multitude of online booking options are overwhelming the average traveler. Advantage Reserve alleviates the confusion and helps inspire trust in your brand by providing a live person who can fully explain your property and ensure the guest is getting the best deal available to them. The cost of using Advantage Reserve is significantly lower than the cost of using an OTA.