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Company Background
Advantage Reserve, LLC. was formed in 2007 as a high-touch contact center provider exclusively to the hospitality industry. The company was founded by Robert Wilson, CHA, a 25 year veteran of the hotel business, as he was opening a 70-room boutique hotel on Fifth Avenue in Manhattan. The challenge was to identify an on-shore full time reservation & information service at a reasonable cost. This service needed to provide a conversant staff with hospitality experience, sophistication and knowledge of the metropolitan area.
Today the company provides full-time or after-hours/overflow voice services to 3 and 4+ diamond hotels and resorts in the US, Canada, Caribbean, UK, Italy, Spain and Ireland. |
Mission Statement
To enhance the service levels, revenues and profitability of our client hotels by providing timely, gracious and informed assistance to potential guests resulting in outstanding conversion of reservation inquiries. |
Leadership Team
Robert Wilson, CHA Founder & President
Robbie’s experience over the past 25 years encompasses both regional and senior management and leadership positions in all facets of hotel operations, including all rooms divisions, food & beverage and extensive sales & marketing, reservations and revenue expertise. His achievements include numerous property and regional hotel openings, long-range planning, employee relations, training and achieving guest satisfaction levels. His career has included tenure at 3, 4 and 5 diamond management companies and hotels in Boston, Miami, San Francisco and New York including Omni, Four Seasons, Sonesta, IHG, Hilton, Island Outpost Resorts and several boutique and independent properties.
Robbie is responsible for the overall direction of Advantage Reserve and ultimately responsible for all standards of service and execution.
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Ai Uemoto Implementation/Revenue Manager
Ai hails from Japan where she honed exceptional guest service skills and sophisticated call center experience at Yamato Transport Co., Ltd. She also helped to build the new business division at a supplemental education upstart outside of Tokyo.
Since arriving in the United States with her husband 8 years ago, Ai has immersed herself in the hospitality industry, first in San Francisco and more recently in New York City. Ai’s revenue and channel management skills are unsurpassed in the industry. She has structured and lead the successful opening of revenue departments in several Manhattan hotel projects of various sizes; including a Fifth Avenue independent and a major brand in midtown.
Ai is responsible for the technological set-up and detailed reporting for partner hotels in the Advantage Reserve systems. Additionally, Ai monitors rates and availability for many hotel partners guaranteeing maximum revenues and “bookability” at all times. Partner hotels benefit daily from her extreme attention to detail and focus on revenue. |
Linda Cinquegrani Operations Manager
Linda brings 15 years experience in the hospitality industry to Advantage Reserve. She began her
career in the Chicagoland area with Marriott Hotels where her area of expertise was Sales and Catering.
Following a move to California with her two sons, she completed a Certification for Meeting Planning at San Francisco State University and established herself with the Kimpton Hotel Group where she held positions in Sales and Catering. Subsequently, Linda joined Larkspur Hotels and Restaurants where she was appointed Operations Manager for both the Reservations and Revenue Management Departments of their burgeoning portfolio of San Francisco boutique hotels.
Linda is responsible for the day-to-day oversight of and adherence to standards within the organization. Linda is also the chief coach and development agent; responsible for the training and actions of
the team. |
Stefanie Morak Kalman Director of Sales
Stefanie re-emerges into the hospitality industry with Advantage Reserve following a sabbatical as a homemaker. Prior to her stellar role as a mother of three, Stefanie completed the Executive Corporate Training Program with Hyatt Hotels at the Grand Hyatt New York. During this time she held management positions in virtually each operational department as well as Reservations and Sales and Marketing of the 1300 room hotel.
Following her experience with Hyatt Stefanie joined Four Seasons Hotels and was integral in opening the landmark Four Seasons New York in 1993. During her 9 year tenure with Four Seasons, Stefanie held management positions in the areas of Sales and Reservations eventually becoming the Director of International Sales.
Stefanie is a graduate of the School of Hotel Administration at Cornell and is fluent in Spanish and Portuguese.
Stefanie is responsible for developing new hotels partners for Advantage Reserve. |
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