Advantage Reserve.com: Hotel Call Center Reservations: Private Label Reservations To Boutique And Independent Hotels Resorts.

Company Background
Advantage Reserve, LLC. was formed in 2007 as a high-touch contact center provider exclusively to the hospitality industry. The company was founded by Robert Wilson, CHA, a 25 year veteran of the hotel business, as he was opening a 70-room boutique hotel on Fifth Avenue in Manhattan. The challenge was to identify an on-shore full time reservation & information service at a reasonable cost. This service needed to provide a conversant staff with hospitality experience, sophistication and knowledge of the metropolitan area.

Today the company provides full-time or after-hours/overflow voice services to 3 and 4+ diamond hotels and resorts in the US, Canada, Caribbean, UK, Italy, Spain and Ireland.

Mission Statement
To enhance the service levels, revenues and profitability of our client hotels by providing timely, gracious and informed assistance to potential guests resulting in outstanding conversion of reservation inquiries.

Leadership Team

Robert Wilson, CHA Founder & President

Robbie’s experience over the past 25 years encompasses both regional and senior management and leadership positions in all facets of hotel operations, including all rooms divisions, food & beverage and extensive sales & marketing, reservations and revenue expertise. His achievements include numerous property and regional hotel openings, long-range planning, employee relations, training and achieving guest satisfaction levels. His career has included tenure at 3, 4 and 5 diamond management companies and hotels in Boston, Miami, San Francisco and New York including Omni, Four Seasons, Sonesta, IHG, Hilton, Island Outpost Resorts and several boutique and independent properties.

Robbie is responsible for the overall direction of Advantage Reserve and ultimately responsible for all standards of service and execution.

Linda Cinquegrani Operations Manager

Linda brings 15 years experience in the hospitality industry to Advantage Reserve. She began her career in the Chicagoland area with Marriott Hotels where her area of expertise was Sales and Catering.

Following a move to California with her two sons, she completed a Certification for Meeting Planning at San Francisco State University and established herself with the Kimpton Hotel Group where she held positions in Sales and Catering. Subsequently, Linda joined Larkspur Hotels and Restaurants where she was appointed Operations Manager for both the Reservations and Revenue Management Departments of their burgeoning portfolio of San Francisco boutique hotels.

Linda is responsible for the day-to-day oversight of and adherence to standards within the organization. Linda is also the chief coach and development agent; responsible for the training and actions of the team.