ARlogo We specialize in providing Private Label,  Toll-Free Voice Reservation Service to  Boutique and Independent Hotels and Resorts.

 



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Advantage Reserve is a provider of high-quality central reservations services to the hospitality industry. We serve independent hotels and management companies to provide exceptional customer support including Voice Reservation Services and Website Booking Services.

The Advantage Reserve central reservation office services customers and guests 24 hours per day/7 days per week. With over 25 years of hospitality experience, Advantage Reserve works with individual properties or brands to customize a set of solutions that fit the needs, reduce internal costs, optimize conversions and increase revenues.

success story


 

Voice services

A recent survey by Forrester Research highlights the top three reasons travelers give for not making reservations on the Web, even if they use it extensively for research:

  1. Concern over credit card security
    (increased from 9% to 16% in the last 12 months)

  2. Limits on the actions they can perform on line
    (e.g. asking for a particular type of room)

  3. Web-site performance issues.

Two other reasons given for not booking online involved human interaction. One-third of respondentsjust prefer to deal with people when booking travel," while others think the personal touch will help them get a better deal with travel despite using the Internet to find the supposed cheapest offering.

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